Your Control Over Personal Information

At KELMAVOX™, we believe customers should have meaningful choices regarding how certain personal information is used, particularly in connection with advertising, analytics, and similar online activities.

When you visit our website, browse pet products, add products to your cart, complete checkout, create an account, or otherwise interact with KELMAVOX™, certain information may be collected directly from you or automatically through our website.

Depending on the technologies currently enabled, this may include information collected through cookies, pixels, device identifiers, analytics tools, or similar technologies.

Some of this information may be processed with advertising, analytics, or marketing partners to help us understand website performance, measure advertising effectiveness, and improve the relevance of marketing communications.

For additional information about our data practices, please review our Privacy Policy.

U.S. State Privacy Rights

Certain U.S. state privacy laws may provide eligible residents with rights concerning how their personal information is used or disclosed.

Depending on your state of residence and the applicable law, some advertising or data-sharing activities may be legally classified as a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising.

These legal definitions may apply even where personal information is not exchanged directly for money.

Where applicable, eligible users may request that KELMAVOX™ limit or stop certain uses or disclosures of personal information for these purposes.

Opting Out of Targeted Advertising and Certain Data Sharing

Where an appropriate privacy control is available on the KELMAVOX™ website, you may use that control to submit a preference regarding activities that may qualify as targeted advertising, sale, or sharing under applicable privacy law.

A browser-based opt-out generally applies to the browser and device from which the preference is submitted.

Because these preferences may rely on cookies or other browser technologies, you may need to submit your preference again if you switch browsers or devices, delete cookies, use private browsing, or reset certain browser settings.

Opting out of qualifying advertising activities does not necessarily stop all advertising or prevent us from using information for essential store operations.

Account-Level Privacy Requests

In some circumstances, an available privacy request tool may allow you to provide the email address associated with your KELMAVOX™ account or previous purchase.

Where supported, this may allow us to associate your privacy request with account-level information rather than only the browser or device currently being used.

For security purposes, we may need to verify your identity before processing certain account-level requests.

We may also request limited additional information where reasonably necessary to identify the relevant customer record and protect personal information from unauthorized access.

Global Privacy Control

Some browsers and browser extensions support Global Privacy Control (GPC).

GPC is a browser-based privacy signal designed to communicate a user's preference regarding certain data uses automatically.

Where required by applicable law and technically supported by our website, a recognized GPC signal may be treated as a request to opt out of activities that qualify as the sale or sharing of personal information or targeted advertising.

A GPC preference will generally apply to the browser and device transmitting the signal.

It may not automatically apply to a different browser, another device, or information associated with a customer account unless the applicable technology or law allows us to associate the preference more broadly.

Cookies and Website Technologies

Choosing to opt out of targeted advertising does not necessarily disable every cookie or similar technology used by KELMAVOX™.

Some technologies may remain necessary for essential website functions such as shopping cart operation, checkout, account login, fraud prevention, website security, session management, and remembering your privacy preferences.

You may also be able to manage cookies through your browser settings, device settings, or privacy controls displayed on our website.

Please be aware that restricting certain technologies may affect how some parts of the website operate.

Advertising and Analytics Providers

Depending on the services and technologies currently used by our store, KELMAVOX™ may work with third-party analytics, advertising, or measurement providers.

These may include services operated by Meta (including Facebook and Instagram), Google, AppLovin, and other advertising or measurement providers.

Such providers may use cookies, pixels, identifiers, or similar technologies in accordance with their own privacy policies and legal obligations.

Some providers may also offer their own privacy settings or advertising preference controls.

The specific providers used by KELMAVOX™ may change as our website, advertising systems, and marketing tools are updated.

Additional Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These rights may include requesting access to qualifying personal information, correcting inaccurate information, deleting eligible information, learning about certain categories of disclosures, opting out of qualifying sale or sharing, opting out of targeted advertising, or exercising other rights available under applicable privacy law.

Not every privacy right applies in every jurisdiction, and certain requests may be subject to legal exceptions.

For example, we may need to retain certain information to complete transactions, prevent fraud, comply with legal obligations, maintain business records, or protect the security of our Services.

How to Submit a Privacy Request

If you would like to exercise an applicable privacy right directly with KELMAVOX™, please contact:

service@kelmavox.com

When contacting us, please clearly explain the privacy request you would like us to review.

Where reasonably necessary, we may ask for additional information to confirm your identity, identify the relevant information, protect customer accounts, or prevent unauthorized or fraudulent privacy requests.

Please do not send passwords, complete payment card numbers, CVV or security codes, banking passwords, or other unnecessary sensitive information by email.

Verification of Privacy Requests

Certain privacy requests may require identity verification before they can be completed.

The information requested for verification will depend on the type of request and the information involved.

We will generally request only the information reasonably necessary to confirm that the request relates to the appropriate customer or account.

If we cannot reasonably verify a request, we may be unable to complete some or all of it where permitted by applicable law.

Authorized Agents

Where applicable privacy law permits, an eligible consumer may be able to use an authorized agent to submit certain privacy requests.

We may require reasonable evidence that the agent has authority to act on behalf of the consumer.

We may also ask the consumer to verify their identity directly where permitted by law.

Non-Discrimination

Where required by applicable law, KELMAVOX™ will not unlawfully discriminate against customers for exercising eligible privacy rights.

Exercising a privacy right will not prevent you from purchasing ordinary KELMAVOX™ products or contacting our customer service team.

However, certain information may still be necessary to provide a requested service, complete a transaction, deliver an order, process a refund, or maintain account security.

Privacy Preferences and Essential Store Functions

Some personal information is necessary for ordinary e-commerce operations.

For example, processing an order generally requires information such as your name, delivery address, contact information, order details, and payment-related transaction information.

A request to restrict advertising-related processing does not necessarily prevent us from processing information required to fulfill your order, provide customer support, prevent fraud, maintain security, comply with law, or perform other essential business functions.

Marketing Communications

Privacy choices relating to targeted advertising are separate from your email marketing preferences.

If you no longer wish to receive promotional emails from KELMAVOX™, you may use the unsubscribe option included in the relevant marketing email.

Unsubscribing from marketing communications will not normally prevent us from sending transactional or service-related messages concerning existing orders, payment confirmation, shipping, returns, refunds, account security, or customer service requests.

Changes to Your Privacy Preferences

Privacy preferences may need to be updated if your browser, device, or account circumstances change.

For example, a browser-specific preference may not automatically transfer to a new device.

You may revisit available privacy controls or contact KELMAVOX™ if you would like assistance understanding the options that may be available to you.