Introduction

Welcome to KELMAVOX™.

These Terms of Service govern your access to and use of the KELMAVOX™ website, online store, products, content, features, customer support services, and other services made available through our store.

Throughout these Terms, “KELMAVOX™,” “we,” “us,” and “our” refer to Hangzhou Xinzhou Cultural Media Co., Ltd.

By visiting our website, browsing products, creating an account, submitting information, or purchasing products from us, you acknowledge that you have read and agree to these Terms together with the policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the website and Services.

1. Eligibility and Website Use

You may access and use our website only where permitted by applicable law.

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction, or that you are using the Services with the appropriate authorization of a parent or legal guardian.

You agree to provide accurate, current, and complete information when requested during:

• Checkout
• Account registration
• Customer service communications
• Return or refund requests
• Other store-related interactions

If you create an account, you are responsible for keeping your login information confidential.

2. Products and Pet Product Information

KELMAVOX™ offers products intended primarily for cats, dogs, and everyday pet households.

Our product range may include:

• Pet beds and mats
• Feeding accessories
• Pet toys
• Grooming products
• Travel accessories
• Storage products
• Pet home accessories
• Comfort products
• Other everyday pet supplies

We make reasonable efforts to provide accurate product photographs, descriptions, dimensions, materials, features, colors, and other relevant information.

However, please understand that:

• Colors may appear slightly different depending on your screen or device
• Minor manufacturing variations may occur
• Product packaging may change
• Product specifications may occasionally be updated
• Measurements may have reasonable manufacturing tolerances

Customers should carefully review all available product information before placing an order.

3. Pet Size and Suitability

Certain products may be intended for specific pet sizes, weights, ages, or uses.

Before purchasing size-dependent products such as beds, mats, carriers, wearable accessories, feeding products, or similar items, customers should review the dimensions and recommendations shown on the relevant product page.

Where appropriate, we recommend measuring:

• Your pet
• Your pet's sleeping area
• Your available home space
• Carrier or travel space
• Other relevant dimensions

Customers are responsible for selecting a product that is reasonably suitable for their intended use.

If you are unsure about product sizing or suitability, you may contact us before ordering.

4. Product Availability

All products are subject to availability.

KELMAVOX™ may periodically:

• Add new products
• Discontinue products
• Change available colors or sizes
• Update product specifications
• Limit purchase quantities
• Restrict sales to certain locations
• Correct inventory information
• Update packaging

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout is completed.

5. Orders and Acceptance

Submitting an order through KELMAVOX™ represents an offer to purchase the selected products.

An order may not be considered fully accepted until payment has been successfully processed and the order has entered fulfillment.

We may reject, hold, limit, or cancel an order where reasonably necessary, including in cases involving:

• Payment verification issues
• Suspected fraudulent activity
• Pricing errors
• Inventory discrepancies
• Shipping restrictions
• Incorrect customer information
• Unusual purchasing activity
• Product availability issues

If we cancel an order after payment has already been collected, the applicable amount will normally be refunded to the original payment method.

6. Order Information

Before completing checkout, please carefully review:

• Product selection
• Size or variation
• Color
• Quantity
• Shipping address
• Contact details
• Billing information
• Payment method

Once an order has entered fulfillment or has been transferred to a shipping provider, changes may no longer be possible.

Cancellation and return requests are subject to our applicable policies.

7. Pricing

Product prices may change from time to time.

The amount charged for an order will generally be based on the price shown during checkout when the order is successfully submitted.

Unless otherwise stated, displayed product prices may not include:

• Shipping fees
• Customs duties
• Import taxes
• VAT
• Local sales taxes
• Brokerage charges
• Other government-imposed fees

Any applicable charges displayed during checkout will form part of the total purchase amount.

8. Promotions and Discount Codes

KELMAVOX™ may occasionally offer:

• Discount codes
• Promotional pricing
• Seasonal sales
• Product bundles
• Limited-time offers
• Other promotional campaigns

Additional conditions may apply to individual promotions.

Unless specifically stated otherwise, promotional discounts may not be combined.

We reserve the right to correct, suspend, or cancel promotions affected by technical, pricing, inventory, or configuration errors.

9. Payment

Customers agree to provide valid and accurate billing and payment information.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Available payment options may include:

• PayPal
• Credit cards
• Debit cards
• Other methods shown during checkout

Payments may be processed through authorized third-party payment providers.

Where third-party payment services process card information, KELMAVOX™ does not directly store your complete card number or card security code.

Please refer to our Payment Options / Payment Policy for additional information.

10. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery dates and shipping times shown on the website are estimates rather than guaranteed arrival dates.

Delivery may be affected by circumstances such as:

• Carrier operations
• Customs procedures
• Weather conditions
• Public holidays
• Seasonal demand
• Regional transportation issues
• Incorrect delivery addresses
• Events outside our reasonable control

Please refer to our Shipping Policy for current processing times, shipping fees, delivery estimates, and tracking information.

11. Returns and Refunds

Eligible returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Products that show substantial signs of use, pet hair, stains, odors, bite marks, scratching, washing, modification, or other changes after delivery may not qualify for a standard return unless otherwise required by applicable law.

Certain hygiene-sensitive, personalized, opened consumable, or final-sale products may also have additional return restrictions.

Please review the Return & Refund Policy before returning any product.

12. Product Use and Pet Safety

Customers are responsible for using products appropriately and according to any available instructions.

Pet owners should consider their individual pet's:

• Size
• Age
• Weight
• Behavior
• Chewing habits
• Activity level
• Physical needs

Some pets may damage products through chewing, scratching, biting, or other behavior.

Where appropriate, pets should be supervised during initial product use.

Stop using a product if it becomes significantly damaged or develops loose, broken, or exposed components that could create a safety concern.

Unless specifically stated otherwise, KELMAVOX™ products are general consumer pet products and are not intended to diagnose, treat, cure, or prevent medical conditions.

For questions relating to your pet's health or medical needs, customers should consult an appropriate veterinary professional.

13. Assembly and Care

Certain products may require assembly, adjustment, cleaning, or routine maintenance.

Customers should follow any instructions provided with the product or displayed on the relevant product page.

KELMAVOX™ may not be responsible for damage resulting from:

• Incorrect assembly
• Improper use
• Unauthorized modification
• Use outside the intended purpose
• Failure to follow available care instructions
• Damage caused after delivery

Nothing in this section limits rights or responsibilities that cannot legally be excluded.

14. Website Content and Intellectual Property

Unless otherwise stated, content available through KELMAVOX™ is owned by, licensed to, or lawfully used by KELMAVOX™ and applicable partners.

This may include:

• Brand names
• Logos
• Product descriptions
• Product photographs
• Graphics
• Videos
• Illustrations
• Icons
• Website layouts
• Marketing materials
• Text
• Design elements

These materials may be protected by copyright, trademark, and other intellectual property laws.

15. Permitted Use

You may use the KELMAVOX™ website for lawful personal shopping purposes.

Without prior written authorization, you may not:

• Reproduce substantial portions of our content
• Republish website materials
• Commercially distribute our content
• Sell or license our content
• Modify protected brand materials
• Perform abusive automated scraping
• Exploit website functionality for unauthorized commercial purposes

Nothing in these Terms transfers ownership of KELMAVOX™ intellectual property to you.

16. Third-Party Services

Our website may use services provided by third parties, including:

• Payment processors
• Shipping and logistics providers
• E-commerce platforms
• Analytics providers
• Customer service tools
• Marketing services
• Website applications
• Authentication providers

Certain functions may therefore be subject to the policies or terms of third-party service providers.

KELMAVOX™ does not control every aspect of independently operated third-party services.

17. External Links

Our website may contain links to websites or services operated by third parties.

Third-party websites operate independently from KELMAVOX™.

We are not responsible for their:

• Content
• Accuracy
• Availability
• Security practices
• Privacy policies
• Products
• Services

Customers should review applicable terms and privacy notices before interacting with external websites.

18. Shopify and E-Commerce Infrastructure

Our online store may use Shopify and related e-commerce technology to provide website, checkout, commerce, payment, and other technical functions.

Purchases made through the KELMAVOX™ store are transactions between the customer and KELMAVOX™, rather than purchases directly from Shopify.

Third-party platform providers may process certain technical or transactional information where necessary to provide their services.

19. Privacy and Personal Information

Our handling of personal information is described separately in our Privacy Policy.

Information may be processed by service providers necessary to operate our store, including:

• Payment providers
• Website platforms
• Shipping providers
• Analytics services
• Customer support systems
• Marketing technologies

Use of our website is also subject to applicable privacy notices and legal requirements.

20. Reviews and User Content

Customers may have opportunities to submit:

• Product reviews
• Photos
• Comments
• Suggestions
• Feedback
• Product experiences
• Other user-generated content

By submitting content, you confirm that you have the necessary rights to provide it.

You must not submit content that:

• Infringes intellectual property rights
• Contains unlawful material
• Violates another person's privacy
• Impersonates another individual
• Contains malicious software
• Contains deliberately false or misleading information

Where legally permitted, KELMAVOX™ may moderate or remove inappropriate user-submitted content.

21. Accuracy of Website Information

We make reasonable efforts to keep website information current and accurate.

However, occasional errors may occur regarding:

• Product descriptions
• Dimensions
• Inventory
• Prices
• Discounts
• Product specifications
• Shipping fees
• Delivery estimates
• Promotional information

We may correct inaccurate information and update website content when reasonably necessary.

If a significant error affects an existing order, we may contact the customer regarding available options.

22. Prohibited Activities

You must not use the KELMAVOX™ website for unlawful, fraudulent, abusive, or disruptive activities.

Prohibited conduct includes:

• Violating applicable laws
• Attempting unauthorized access
• Introducing viruses or harmful code
• Interfering with website security
• Collecting customer information without authorization
• Impersonating another person
• Using fraudulent payment information
• Sending spam
• Abusive automated scraping
• Infringing intellectual property rights
• Disrupting website operations
• Misusing website functions

We may restrict or terminate access where serious violations occur.

23. Suspension or Termination

We may suspend or restrict access to certain Services where reasonably necessary for:

• Security
• Fraud prevention
• Legal compliance
• Abuse prevention
• Violations of these Terms

Termination does not remove obligations that arose before termination.

Certain provisions may continue after termination where legally appropriate.

24. Disclaimer of Warranties

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption
• Every feature will always remain available
• Website content will always be free from technical errors
• Every product will meet every customer's personal preference or subjective expectation

Nothing in these Terms excludes consumer warranties or protections that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, KELMAVOX™ and its applicable officers, employees, contractors, service providers, affiliates, and business partners will not be liable for indirect, incidental, punitive, special, or consequential losses arising solely from use of the website or products.

Nothing in these Terms is intended to exclude or restrict liability where doing so is prohibited by law.

Mandatory consumer rights remain unaffected.

26. Customer Responsibility and Indemnification

Customers agree to use the website and products lawfully and responsibly.

To the extent permitted by applicable law, a customer may be responsible for losses or claims resulting from:

• Material violation of these Terms
• Fraudulent conduct
• Unlawful use of the Services
• Violation of another person's rights
• Intentionally harmful activity

Any such obligation applies only to the extent legally enforceable.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Where possible, the affected provision may be interpreted or limited in a manner that most closely reflects its original intended purpose.

28. No Waiver

If KELMAVOX™ does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision in the future.

Any waiver will apply only where validly made under applicable law.

29. Entire Agreement

These Terms, together with applicable policies published on the KELMAVOX™ website, form the agreement governing use of our Services.

Related policies may include:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Your Privacy Choices
• Other notices or terms presented during checkout

Where specific promotional or product terms apply, those terms may supplement these Terms.

30. Transfer of Rights

Customers may not transfer their contractual rights or obligations under these Terms to another party without our permission where consent is legally required.

KELMAVOX™ may reorganize or transfer business-related rights or obligations where permitted by applicable law.

Any transfer remains subject to applicable consumer protection requirements.

31. Governing Law

These Terms will be interpreted according to laws applicable to Hangzhou Xinzhou Cultural Media Co., Ltd. and the transaction concerned, subject to any mandatory consumer protection laws that apply in the customer's country or region.

Nothing in this section is intended to remove legal protections that customers cannot lawfully waive.

32. Changes to These Terms

KELMAVOX™ may update these Terms when reasonably necessary to reflect:

• Changes to our products
• Website updates
• New services or features
• Operational changes
• Legal requirements
• Security improvements
• Changes to third-party services

The latest version will be published on this page.

Where legally required, significant changes may be communicated appropriately.

Continued use of the Services after revised Terms become effective may constitute acceptance of the updated Terms, subject to applicable law.