At KELMAVOX™, we want checkout to be simple, secure, and easy to understand.

Available payment methods are displayed during checkout based on your location, device, and the payment services currently supported by our store.

Unless otherwise shown on the website, orders are processed in:

United States Dollars (USD)

1. Available Payment Methods

Depending on availability at checkout, KELMAVOX™ may accept payment through:

• PayPal
• Major credit cards
• Major debit cards
• Other supported payment methods displayed during checkout

The payment options available to you may vary by country, card issuer, device, payment provider, or other transaction-related factors.

Only the payment methods shown during checkout are currently available for your order.

2. Paying with PayPal

If PayPal is available and you choose it as your payment method, you may be redirected to PayPal to complete your transaction securely.

Depending on PayPal availability in your region, you may be able to:

• Sign in to an existing PayPal account
• Pay with an eligible debit or credit card
• Use PayPal guest checkout where available

Payment information entered directly through PayPal is processed through PayPal's payment system.

KELMAVOX™ does not receive your PayPal password or complete payment card credentials.

After payment is completed, you may be redirected back to our website to confirm your order.

3. Credit and Debit Card Payments

KELMAVOX™ may accept eligible credit and debit cards through authorized third-party payment processors.

Accepted card types will be displayed during checkout.

When you pay by card:

• Your card information is submitted through a secure checkout environment
• Payment authorization is handled by the payment processor and your card issuer
• Your bank may require additional verification
• KELMAVOX™ does not directly store your complete card number or card security code

For security and privacy reasons, please never send full card details to our customer service team by email.

4. Payment Authorization

When you submit an order, your payment method may be charged immediately or temporarily authorized according to the rules of the applicable payment provider.

In some cases, you may see a temporary pending transaction on your bank account or card statement before the final charge is confirmed.

The timing of:

• Payment authorization
• Pending charges
• Transaction settlement
• Authorization reversals

is generally determined by your bank or payment provider.

KELMAVOX™ does not control how quickly your financial institution updates pending transactions.

5. Payment Currency

Unless otherwise stated at checkout, KELMAVOX™ currently processes purchases in:

USD — United States Dollars

If your card, bank account, or digital payment service operates in another currency, your payment provider may automatically convert the transaction.

Your financial institution may apply:

• Currency conversion rates
• Foreign transaction fees
• International processing fees
• Other applicable banking charges

These rates and fees are determined by your bank, card issuer, or payment provider rather than KELMAVOX™.

6. Secure Payment Processing

We use third-party payment services designed to provide a secure checkout environment.

Sensitive payment information is processed through the applicable payment provider rather than being manually handled by our customer service team.

Customers should also take reasonable precautions when making online payments, including:

• Keeping account passwords private
• Avoiding sharing payment credentials by email
• Using trusted devices and internet connections
• Reviewing order and billing information carefully before submitting payment

7. Additional Payment Verification

Some orders may require additional payment verification before they can be processed.

This may happen when:

• Billing information does not match payment records
• Your bank requires additional authentication
• The payment processor requests further verification
• Unusual transaction activity is detected
• Payment authorization cannot be completed immediately

If additional information is required, we may contact you using the email address provided with your order.

Orders may be placed on hold, delayed, or canceled if payment cannot be successfully verified or authorized.

8. Declined or Unsuccessful Payments

A declined payment does not necessarily mean there is a problem with the KELMAVOX™ website.

Payments may be declined for reasons such as:

• Incorrect card information
• Incorrect billing address
• Insufficient available funds
• Card spending limits
• Online transaction restrictions
• International payment restrictions
• Security verification requirements
• Bank fraud-prevention systems
• Expired or inactive cards

If your payment is declined, please review the information entered during checkout.

You may also try another available payment method.

If the problem continues, we recommend contacting your bank, card issuer, or payment provider directly.

9. Duplicate or Pending Charges

Occasionally, a failed or repeated payment attempt may temporarily appear as a pending authorization on your payment account.

A pending authorization is not always a completed charge.

In many cases, unsuccessful authorization holds are automatically removed by the bank or payment provider after a certain period.

The exact timing varies between financial institutions.

If you believe you have been charged more than once for the same order, please contact us with:

• Your order number
• The email address used at checkout
• The transaction date
• The amount shown

Please do not send your complete card number or card security code.

10. Payment Confirmation

After a successful purchase, you should normally receive an order confirmation at the email address provided during checkout.

If payment appears to have been completed but you have not received an order confirmation, please check:

• Your email inbox
• Spam or junk folders
• Whether the correct email address was entered
• Whether the transaction is still shown as pending

If you still cannot confirm the status of your order, please contact KELMAVOX™ Customer Support.

11. Refunds and Payment Method

When a refund is approved in accordance with our applicable Return & Refund Policy, refunds are generally issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on:

• Your bank
• Card issuer
• PayPal
• The applicable payment processor

After a refund has been issued by KELMAVOX™, additional processing time may be required before the funds appear in your account.