Support Overview

Have a question about a KELMAVOX™ product, an existing order, delivery, returns, or general store information?

Our customer support team is here to help make your shopping experience simple and convenient.

Whether you’re choosing an everyday essential for your pet or need assistance after placing an order, feel free to contact us.

For order-related inquiries, please include your order number and the email address used at checkout whenever possible. This helps our team locate your purchase and respond more efficiently.

Customer Support Hours

Our customer service team reviews inquiries during regular business hours:

Monday – Friday
9:00 AM – 6:00 PM

Messages received outside our normal support hours, on weekends, or during applicable holidays will be reviewed during the next available business day.

We aim to respond as efficiently as possible, although response times may vary during periods of higher inquiry volume.

For Faster Assistance

To help our team understand your request and provide the most relevant support, please include the following information when applicable:

• Your order number
• The email address used to place your order
• The product name
• A clear description of your question or concern
• Photos showing the issue if your inquiry relates to a damaged, incorrect, or defective product
• Any other information that may help us better understand your request

Providing complete information in your first message may help reduce additional follow-up and allow us to review your inquiry more quickly.

Product Questions

Not sure whether a KELMAVOX™ product is suitable for your cat or dog?

You are welcome to contact us before placing your order.

Please include the name of the product you are interested in and any relevant questions about its size, features, intended use, or other product information.

Our team will provide the available product details to help you make a more informed purchase.

Order & Delivery Questions

If you are contacting us about an order that has already been placed, please provide your order number whenever possible.

For questions regarding:

• Order status
• Shipping information
• Delivery updates
• Incorrect items
• Damaged products
• Returns or refunds

please include enough information for our team to identify the relevant order and review your request.

For additional information, please refer to our Shipping Policy and Return & Refund Policy.