About This Privacy Policy

KELMAVOX™ respects the privacy of our customers and website visitors.

This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you:

• Visit our website
• Browse pet products
• Place an order
• Create an account
• Contact customer service
• Subscribe to marketing communications
• Submit a review or form
• Otherwise interact with KELMAVOX™

It also explains the privacy choices and rights that may be available to you depending on your location.

Throughout this Privacy Policy, “KELMAVOX™,” “we,” “us,” and “our” refer to Hangzhou Xinzhou Cultural Media Co., Ltd.

By using our website or Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We May Collect

The information we collect depends on how you interact with KELMAVOX™.

Information You Provide Directly

When you make a purchase, create an account, contact customer support, subscribe to communications, submit a review, or otherwise provide information through our website, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order history
• Products purchased or viewed
• Customer service communications
• Return or refund information
• Reviews, photos, or feedback you choose to submit
• Other information voluntarily provided through forms or messages

Payment information may be processed by third-party payment providers.

Where payment transactions are processed through authorized payment services, KELMAVOX™ does not generally receive or store your complete payment card number or card security code.

2. Information Collected Automatically

When you visit or interact with our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic region
• Referring website
• Pages visited
• Products viewed
• Time spent on pages
• Shopping cart activity
• Checkout interactions
• Cookie identifiers
• Analytics identifiers
• Advertising identifiers
• General website interaction information

We may use this information to operate, secure, analyze, and improve our website and Services.

3. How We Use Personal Information

We may use personal information for legitimate business, commercial, operational, security, and legal purposes.

Order Processing

We may use customer information to confirm purchases, process transactions, prepare orders, arrange shipment, provide tracking information, handle returns, process refunds, manage exchanges where applicable, and contact customers regarding order-related issues.

Customer Support

We may use personal information to respond to product questions, pet product sizing questions, product-use inquiries, delivery concerns, return or refund requests, payment questions, damaged or incorrect product reports, and other customer service requests.

Website Improvement

Information may be analyzed to help improve website navigation, product listings, search functionality, product recommendations, website performance, checkout experience, and customer experience.

Security and Fraud Prevention

We may process information to verify transactions, detect suspicious activity, prevent unauthorized payments, protect customer accounts, prevent website abuse, reduce fraud, and maintain website and transaction security.

Marketing

Where permitted by applicable law, and with consent where required, we may use contact information to send product announcements, new arrivals, promotional offers, seasonal campaigns, store updates, pet-product recommendations, and other marketing communications.

You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

4. Payment Information

Payments made through KELMAVOX™ may be processed by independent payment providers.

Depending on the payment method, those providers may collect:

• Cardholder name
• Billing information
• Card information
• Payment account details
• Transaction information

Payment providers process information according to their own security procedures and privacy policies.

For security reasons, please do not send complete credit card numbers, CVV codes, banking passwords, PayPal passwords, or similar sensitive payment information to KELMAVOX™ by email.

5. Cookies and Similar Technologies

KELMAVOX™ may use cookies, pixels, tags, local storage, and similar technologies to keep shopping carts functioning, maintain user sessions, remember preferences, provide account functionality, improve website security, understand website usage, measure advertising performance, and improve customer experience.

Essential Cookies

Essential technologies may support shopping cart functionality, checkout, account login, website security, fraud prevention, and session management. Some website functions may not work correctly if essential cookies are disabled.

Analytics Cookies

Analytics technologies may help us understand which pages visitors view, which products receive interest, how customers navigate the website, how long visitors remain on pages, how website features perform, and how visitors interact with our store.

Advertising Cookies

Where advertising technologies are enabled, they may be used to measure advertising performance, understand advertising conversions, reduce repetitive advertising, evaluate marketing campaigns, and present advertisements that may be more relevant to users.

Your ability to control these technologies may depend on your browser, device, website privacy controls, and applicable law.

6. Analytics, Advertising, and Marketing Providers

KELMAVOX™ may use third-party analytics, advertising, measurement, and marketing services.

Depending on the technologies currently enabled on our website, providers may include services operated by Meta (including Facebook and Instagram), Google, AppLovin, and other analytics or advertising providers.

These providers may use technologies such as cookies, pixels, tags, device identifiers, advertising identifiers, and similar measurement technologies.

Information collected directly by these companies is subject to their respective privacy practices.

7. How Personal Information May Be Shared

We may disclose personal information to third parties when reasonably necessary to operate our business. These parties may include:

• Shopify and other e-commerce platform providers
• Payment processors
• Shipping carriers
• Logistics providers
• Fulfillment partners
• Customer support providers
• Website hosting providers
• Analytics providers
• Advertising providers
• Fraud prevention providers
• Information technology providers
• Professional advisers
• Other service providers necessary to operate the store

These providers generally receive information needed to perform their services, subject to applicable contractual and legal obligations.

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, protect customers, prevent fraud or abuse, or enforce applicable agreements.

8. Sale or Sharing of Personal Information

KELMAVOX™ does not sell personal information in exchange for money.

However, certain privacy laws may define some disclosures involving targeted advertising, advertising cookies, cross-context behavioral advertising, or certain analytics or advertising technologies as a “sale” or “sharing” of personal information even when no money is exchanged.

Where applicable law provides eligible users with the right to opt out of these activities, those rights may be exercised through available website privacy controls or by contacting us.

9. Shopify and E-Commerce Infrastructure

Our online store may use Shopify and related e-commerce technologies.

Shopify may process information relating to website visitors, customer accounts, orders, checkout activity, transactions, device information, and technical information.

This processing may be necessary to provide store functionality, checkout, order processing, security, fraud prevention, and other e-commerce features.

Information processed directly by Shopify is also subject to Shopify's applicable privacy practices.

10. Shipping and Fulfillment Providers

To prepare and deliver customer orders, KELMAVOX™ may provide relevant information to shipping carriers, fulfillment partners, suppliers, or logistics providers.

Information shared for fulfillment may include recipient name, shipping address, telephone number, email address, order details, product information, and shipment tracking information.

This information may be used to prepare orders, deliver packages, provide tracking, resolve delivery issues, and handle logistics-related customer service requests.

11. International Data Processing

KELMAVOX™ may serve customers in multiple countries and work with service providers located in different jurisdictions.

As a result, personal information may be transferred to or processed in countries other than the country where you live.

Privacy and data protection laws can differ between jurisdictions. Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

12. Data Security

KELMAVOX™ uses reasonable administrative, organizational, and technical measures designed to help protect personal information from unauthorized access, unauthorized disclosure, misuse, loss, alteration, and destruction.

Our website and third-party payment services may use secure connections and transaction technologies designed to protect information during transmission.

However, no internet transmission, computer system, network, or electronic storage method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect passwords, account credentials, devices, payment accounts, and email accounts.

13. Data Retention

We retain personal information only for as long as reasonably necessary for relevant business, legal, security, and operational purposes, such as completing orders, maintaining transaction records, providing customer service, processing refunds, resolving disputes, preventing fraud, meeting accounting requirements, meeting tax obligations, complying with applicable law, and protecting legitimate business interests.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable legal obligations.

14. Marketing Communications

If you choose to receive marketing communications from KELMAVOX™, we may send information about new pet products, seasonal collections, promotions, discounts, product recommendations, store updates, and other marketing content.

Marketing emails will generally include an unsubscribe option. Unsubscribing from promotional messages does not prevent us from sending important transactional communications concerning existing orders, payments, shipping, returns, refunds, account security, and customer service matters.

You may also contact service@kelmavox.com for assistance regarding marketing preferences.

15. California Privacy Information

California residents may have certain rights under applicable California privacy laws. Depending on the applicable law and circumstances, eligible consumers may have rights relating to:

• Knowing what categories of personal information are collected
• Accessing certain personal information
• Correcting inaccurate information
• Deleting qualifying personal information
• Receiving information about categories of third parties receiving information
• Opting out of certain forms of sale or sharing
• Limiting certain uses of sensitive personal information where applicable

KELMAVOX™ will not unlawfully discriminate against customers for exercising applicable privacy rights.

16. Browser Privacy Signals and Privacy Preferences

Some browsers and devices allow users to send privacy preference signals. Where required by applicable law and supported by the technologies used on our website, recognized privacy preference signals may be processed in accordance with applicable requirements.

You may also be able to manage cookies or advertising preferences using browser settings, device settings, cookie consent controls, website privacy tools, or other available privacy preference mechanisms.

17. European Economic Area and United Kingdom

Customers located in the European Economic Area or United Kingdom may have additional rights under applicable data protection law, including accessing personal information, correcting inaccurate information, requesting deletion, restricting certain processing, objecting to certain processing, requesting data portability, and withdrawing previously provided consent.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn. Certain rights may be subject to legal exceptions or verification requirements.

18. Children’s Privacy

KELMAVOX™ products and Services are intended for general adult consumers purchasing products for pets and are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children in violation of applicable privacy law. If you believe a child has provided personal information to us without appropriate authorization, please contact service@kelmavox.com and we will review the request and take appropriate action where required.

19. Security Incidents

If KELMAVOX™ becomes aware of a security incident involving personal information, we may assess the circumstances, investigate the incident, take reasonable steps to contain the issue, and implement appropriate corrective measures.

Where applicable law requires notification to affected individuals or government authorities, notification will be provided according to applicable legal requirements.

20. Third-Party Websites and Services

The KELMAVOX™ website may contain links to external websites, payment providers, social media platforms, third-party applications, and other independently operated services.

Those services maintain their own privacy practices. KELMAVOX™ is not responsible for the privacy practices, security measures, or content of independently operated third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to a third-party service.

21. Your Privacy Choices

Depending on your location and applicable law, you may have options to update account information, correct inaccurate information, request access to qualifying personal information, request deletion of qualifying personal information, unsubscribe from marketing communications, adjust cookie preferences, opt out of certain advertising activities, exercise applicable rights relating to the sale or sharing of personal information, or exercise other privacy rights provided by law.

To submit a privacy-related request, please contact service@kelmavox.com. We may need to verify your identity before completing certain requests. Please provide enough information for us to understand and process your request. Do not send unnecessary sensitive information such as passwords, complete payment card numbers, or security codes.

22. Your Privacy Choices / Advertising Opt-Out

Where applicable, eligible users may be able to opt out of certain advertising or data-sharing activities through privacy controls provided on the KELMAVOX™ website.

These choices may apply to technologies used for targeted advertising, cross-context behavioral advertising, advertising measurement, and certain forms of data sharing defined by applicable privacy law.

Changing these settings does not necessarily disable technologies that are essential to shopping cart functionality, checkout, security, fraud prevention, account login, and core website operations.

23. Changes to This Privacy Policy

KELMAVOX™ may update this Privacy Policy from time to time to reflect changes to our website, new products or Services, new technologies, changes to service providers, legal or regulatory developments, changes to advertising practices, changes to data-processing activities, or security improvements.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated Last Updated date. Where required by law, additional notice may be provided regarding material changes.